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Homeowner Frequently Asked Questions

This page has information that might be helpful to you:

How does the "refer-a-friend" program work?
How can you help me market and/or manage my rental home?
Can I have my own web page on WeNeedaVacation.com?
How do I modify my listing?
How does the calendar work?
How do I change my contact info?
How do I submit or change pictures?
What are your photography and consultation services?
How do vacationers reach me by email?
What are "Owner specials?"
How do I renew my listing?
How do I find or reset my hit count?
Important note about "walk to beach".
What is the "Virtual Rental Assistant"?
How does the automatic login work?
What is "Bookmarking"?

How do I contact WeNeedaVacation.com?

What are the terms and conditions of membership?

Do you have "Long-term winter rentals for Cape & Island owners?"

"Refer-a-friend" program

For each lister you refer to us, we will gratefully add two months to your subscription if you are an 1- or 2-year subscriber, or one month if you are a 6-month subscriber. It's that simple. Be sure to tell friends to mention you on the owner sign-up form in response to the question, "Who referred you?"

Your "own web page"

You have your own web page on WeNeedaVacation.com! You can send vacationers who contact you directly to a specific web address. Or other websites can link to it! Your 'URL' (aka web address) will be similar to those of our sample properties for the Cape & Islands, or Florida. Simply replace the ID number in one of these with your listing's ID number. Many of you have noticed that these pages have been indexed by some of the top search engines, increasing traffic to your page.

Modifying a listing

You can modify your listing by clicking on the link "Maintain your property listing" on your "Welcome" web page that greets you when you login. We do not allow a property to be on-line if any required information is missing; lack of certain information would lead to your property not appearing in a search result or to low-quality listings. We also require you to actively "approve" your listing. Otherwise we have no way of knowing that you are ready to display it. When you modify a property, be careful that you do not do something that causes us to take it off-line per the above guidelines. We always tell you if this happens: A message in bold red lettering will describe the error or missing details.

Our searchable Calendar

We support year-round weekly and monthly pricing and availability, which you can communicate through a "calendar." There is a link to your calendar on your property's web page. But, even more helpful to you is that vacationers can search for those specific weeks or months!

Over 80% of our properties have these calendars.

For the vast majority of you who have been renting the past few years, demand has been strong. The main problem many of you face has been maximizing your return for each week and filling up the last couple of weeks. The pricing/availability calendar helps you address both problems. You can increase popular weeks' rent without fear of hurting less popular weeks, and you have a way to draw attention to the hard-to-rent weeks as well! To the best of our knowledge, you are on the only website serving the Cape & Islands or Florida that does this. Response to our "calendar" from vacationers has been enormously positive because it saves them so much time.

To take advantage of this feature, log in and choose the link to "Set up pricing."

Once you have set up the calendar, you will need to keep this information current. Nothing will frustrate vacationers more, especially as the inventory dwindles, to get their hopes up over your "available" dream house only to find that it has been taken. Keeping it current should be done via the link to update your calendar. This option enables you to update as many properties as you have listed with us in one easy step.

If your calendar has not been updated in quite a while, we may email you asking you to update it. We reserve the right to remove particularly stale calendars. The date that you last updated your calendar is published on your calendar. Even if your booking status has not changed, you can easily change the last-updated date: simply click on your "update calendar" link and then click the SUBMIT button. Vacationers repeatedly express their frustrations at out-of-date calendars.

If you participate in this optional calendar program, your web page will display this special icon of a calendar, drawing vacationers to it. Our statistics show that traffic to properties with calendars exceeds those without calendars.  Wouldn't you look first at a home that you know is available before one that doesn't indicate one way or the other?

In addition, we have a special feature on our search engine that allows vacationers to indicate that they would like to see ONLY those homes that have a calendar that indicates availability for the time they are looking for. Thus, if you don't have a calendar, and vacationers have used this option, your home will not be shown to them.

How do I change my contact info?

You may change your contact information directly on-line in the Homeowners section any time you want. Use the "Change your contact information" option on your "Welcome" web page.

What are your photography, video and consultation services?

We offer three services to help you face the challenges of renting your home in an increasingly competitive market. Our photography service includes an on-site visit by our staff photographer, who will bring props and special lighting and will take numerous photos of the interior and exterior of your home, as well as the nearby beach. We will offer recommendations for new pictures and improved, more descriptive captions. Our on-site consultation service includes a visit to your home by our consultant. She will tour your home with you, giving you on-the-spot recommendations. She will follow up the visit with a full report of recommendations, suggestions to improve your property listing, and a price comparison analysis. More info. ( only)

How do vacationers reach me by email?

Vacationers may choose to contact you by phone or by email if they have email themselves. Both means are referenced at the bottom of your property web page. If they use our email method, the actual emails are sent approximately one half hour after the vacationer leaves our site. Vacationers often inquire about several properties simultaneously, so you should faithfully check your email and respond promptly to inquiries. If you don't, others probably will! Our system passes on to you as much information as the vacationer gives us in order to save you time.

The emails that you receive come directly to you through our service. Our automatic email feature makes it easier both for you, who receive the detailed email with all the criteria that the vacationer provided to us, and for the vacationers, who often send several emails at once.

Owner specials

We allow advertising a "special" to highlight a price reduction, special weekend rate, or a cancellation. A Homeowner Special is displayed in a rose color on the property directory lists, property summary lists from a search, and on the property page and calendar itself. To enter a Homeowner Special, you must use our calendar and keep it up to date. You can enter a special by logging on and going to your calendar page.

Please do not use the Homeowner Special simply to draw attention to your home. A "Special" should be limited to what vacationers would deem special to them, such as a price reduction or a cancellation.

PLEASE DO NOT USE ALL CAPITALS.

Homeowner Special guidelines: (We will remove "Specials" that do not adhere to these guidelines.)

Do's

Always remember to remove your Special if it is no longer relevant. If vacationers see a special that relates to this past summer or fall, they may think that the entire listing, including the availability calendar, is not up to date either.

If you reduce a price, be sure to reduce it in the calendar as well as mentioning it specifically in the "Owner special." Some have neglected to do so. The price in the calendar is what is used in the search, so for example, if you lowered a price from $2,100 to $2,000 and someone searches for maximum of $2,000, the price in the calendar governs what is presented. The calendar is also the first place vacationers will look.

Your Special should be specific. Instead of a general statement such as "Call for reduced winter rates," say something like "$200 off for any April weekend" or "$500 for any available winter weekend."

Here are some examples of valid Homeowner Specials:

"Winter weekend getaway: $199 for two people"

"Thurs. to Sun. off-season rate: $550 from Oct. 1 to June 15"

"Off-season discount for families of four or less"

"5% discount for prior tenants"

"Last-minute cancellation for Aug. 6-13; price reduced by $500" 

Don'ts

Discounts for multiple summer weeks are not considered a special. Since so many of you do this, we don't see it "special," but rather normal marketing

Pricing for an entire summer season or even a month or more is not considered a Special. Remember that your calendar is the place for you to show your monthly price if you rent your home by the month.

Here are some examples of Homeowner Specials that are invalid or too vague:

    • "Prime time 2 week special at $3,000" (When? Not specific enough.)
    • "A Sunday or week day check-in may be arranged" (Unless this is for in-season, it's not special.)
    • "Reduced rates to fill a cancellation" (When, and what is new rate?)
    • "Fourth of July Week Special! June reduced." (What is the special?)
    • "Note recently reduced pre season and post season prices" (What dates and prices?)
    • "LAST MINUTE REDUCED PRICES" (What dates and prices? All CAPS are not allowed.)
    • "Price Reduction" (What dates and prices?)
    • "July & August $1500. Owner's special" (What's special for vacationer?)
    • "Call for multiple weeks or special off-season rates"(Too vague)
    • "Weekly price reduction"(Too vague)
    • "New owners, most summer weeks available!!!!!!!!!!!"(Use another part of ad to communicate this.)
    • "Now available to rent weekends or weeks!" (Most listings could say this.)
    • "Call or email about off-season weekend rates: the house is available and heated year-round!" (Most listings could say this.)
    • "Animals welcome" (There already is a way to highlight this via the "pets considered" amenity.)
    • "Now taking reservations for next summer."(Almost everyone could say this.)
    • "New to rental market" (Use another part of ad to communicate this.)

Renewing a listing

We will email you an invoice a month or so before your property's expiration date.

You may pay on-line by credit card or Paypal, or by mail or FAX. Our address is below. NOTE: if you have fewer than the 4 pictures included in each listing, send us more.

If you have been inactive for awhile, you must update your property information (new pricing, availability...). You also should consider adding a "calendar"; see above.

If you do not renew, we will maintain all of your contact and property information for easy renewal at a later time.

How can you find or reset your hit count?

Your "hit count" is the number of times your property has been seen since it was first listed, or since you last reset the counter. Many owners reset their hit counter at the beginning of a new rental season. To see this count, log in and you'll see it right below the Property ID.

When is the hit counter updated? Our search engine (http://server.weneedavacation.com/) updates this count with each view, but our property directory (http://www.weneedavacation.com) numbers are updated once a day right after midnight, Eastern Standard Time.

Walk to beach

For those of you with beachfront homes, be sure that your listing specifically indicates "on the water," "on a beach," "water view," and "walk to beach." If you don't, your home will not come up if a vacationer searches for these highly-desirable amenities. Being "on the water" does not automatically mean "walk to beach," but of course "on a beach" does.

How does auto-login work?

The autologin allows you to bypass regular logging in from your personal computer. When you click on the "Login" link on the home page, you will go straight to your "Welcome" web page, skipping over the Login page itself. This is a convenience, but comes with a warning: Do this only if you are the sole user of your personal computer, because it enables anyone all the powers you have when you've logged in, including modifying your property, calendar, and contact information.

If you use more than one computer to access our site, you will be able to choose to use this feature on each computer. For example, you might decide that the one at home is safe, but not the one at work.

If you take advantage of the auto-login feature, you may also bookmark the pages used to update your calendar and modify your property information.

Using this feature requires that we place a "cookie" on your computer. Thus "cookies" must be enabled for this to work. Almost all public sites that you might visit (cnn, espn, msn...) use cookies, too. Cookies are small bits of information stored on your PC that tell the saving website something about you (nothing secretive or sensitive unless you explicitly provided that info). In our case, you provide a username and we would save it in a cookie to save you the bother of logging in again. See the "Help" for your browser to enable cookies. They are enabled by default on most browsers.

What is "Bookmarking"?

Bookmarking is the act of telling your browser to remember your current web page so that you may return to it easily. Microsoft Explorer calls these "favorites" and Netscape calls them "bookmarks."

Long-term rentals

Off-season rentals for a month or longer. A link on the home page will lead interested parties to a property directory of these homes. Click here to see what we mean.

To add your home to this list, log on to your web page. Select the link to update your property listing on the "Welcome" web page. Scroll down to the "Long-term rental" field and enter the following information: months available, monthly price, and any other relevant information. For example, "October to May for $1,000 to 1,300 per month, depending on party size and length of stay. Utilities not included." Price or price range is required to be legitimate. Be sure that the information on the rest of your web page, particularly regarding price, is consistent with what you enter into this new field for long-term rentals. You have a maximum of 200 characters.

People who are looking for a long-term rental will use the special link to find your home; they will not need to use the availability calendar. So, you should still treat the calendar as a weekly pricing calendar. For example, if you are still willing to accept weekly renters during the off-season (until you find a long-term renter), be sure that your availability calendar has the weekly price.

When you find a long-term renter, please be sure to go back onto your web page and delete the information about long-term rentals from your web page. The success of our website is based on its ability to provide accurate, up-to-date information.

Contact Info

We welcome your suggestions and ideas!

All Seasons Vacation Rentals, LLC
30 Mayo Road
Wellesley, MA 02482

E-mail us at Info@weneedavacation.com
Phone: 888-281-8660
Phone: 888-281-8680 (Florida)
Fax: 781-239-0474